Quality Policy

London BioScience Innovation Centre (LBIC) has established this quality policy to be consistent with the purpose and context of our organisation. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable clients’, regulatory and legislative requirements as well as our commitment to improve our management system continually. 

Client focus: As an organisation we have made a commitment to understand our current and future clients’ needs; meet their requirements and strive to exceed their expectations. 

Leadership: Our Senior Leadership Team has committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives. 

Engagement of people: As an organisation we recognise that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit. LBIC also recognises the importance of clear lines of communication to enable effective management.

Process approach: As an organisation we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes. 

Improvement: We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives. The management team shall ensure that root cause analysis shall be used on non-conformances to prevent reoccurrence and improve procedures. 

Evidence-based decision making: As an organisation we have committed to make decisions relating to our QMS only following an analysis of relevant data and information. 

Relationship management: LBIC recognises that an organisation and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. 

Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities. LBIC (the site) intends to meet the obligation to produce safe and legally compliant services, to the specified quality and understands its responsibility to its clients. 

We have produced quality objectives which relate to this policy and they can be found in record R03 Management System objectives.  

This policy is available and communicated to all interested parties as well as being made available to the wider community through publication on our Website and Company Noticeboard.